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Why Using Technology Trumps Paper Applications in the Insurance Business

Why Using Technology Trumps Paper Applications in the Insurance Business

January 03, 2024

In the rapidly evolving landscape of the insurance industry, embracing technology is no longer a choice but a necessity for staying competitive and providing an efficient customer experience. One of the most evident transformations is the shift from traditional paper applications to digital processes. In this article, we'll explore the many reasons why using technology is far superior to submitting paper applications in the insurance business.

  1. Speed and Efficiency

One of the most apparent benefits of technology in insurance is the remarkable speed and efficiency it offers. Digital applications can be filled out and submitted in a matter of minutes, whereas paper applications can take days or even weeks to complete, mail, and process. This streamlined process means quicker turnaround times for policy issuance and faster access to coverage for clients.

  1. Reduced Errors and Omissions

Paper applications are prone to human errors and omissions. Illegible handwriting, missing signatures, or incomplete information can lead to delays or even claim denials. Digital applications come with built-in validation checks, ensuring that all required fields are filled out correctly and completely. This significantly reduces the chances of errors and the need for follow-up queries.

  1. Enhanced Data Security

Security is a top priority in the insurance industry, as personal and financial information is exchanged. Digital applications offer encryption and secure data storage, providing better protection against data breaches compared to paper forms that can be easily lost or misplaced. Compliance with data protection regulations becomes more manageable through digital processes.

  1. Improved Client Experience

In today's digital age, clients expect convenience and ease of use. Offering digital application options aligns with these expectations, enhancing the overall client experience. Clients can complete applications from the comfort of their homes or on their mobile devices, eliminating the need for in-person meetings or mailing physical documents.

  1. Cost Reduction

Going digital not only reduces the cost of paper, printing, and postage but also decreases administrative expenses associated with manual data entry and document processing. Insurance companies can redirect these cost savings toward improving services, lowering premiums, or investing in other technological advancements.

  1. Accessibility and Remote Collaboration

Digital applications provide easy access to information from anywhere, at any time. This accessibility is particularly valuable for agents, underwriters, and clients who need to collaborate remotely. With digital applications, agents can access and update client information on-the-go, improving their responsiveness and customer service.

  1. Efficient Underwriting

Digital applications can integrate with underwriting systems, automating many routine tasks and assessments. Machine learning algorithms can quickly analyze large datasets to make data-driven decisions, speeding up the underwriting process and allowing underwriters to focus on more complex cases.

  1. Environmental Benefits

Shifting to digital processes is not just good for business; it's good for the environment. Reduced paper usage translates to fewer trees cut down, less energy consumed in production, and a smaller carbon footprint. Embracing digital applications aligns with corporate social responsibility and sustainability goals.


The insurance industry is experiencing a digital transformation that offers numerous advantages over traditional paper-based processes. Speed, accuracy, data security, and cost savings are just a few of the benefits that come with using technology in insurance. Furthermore, digital applications align with the expectations of today's tech-savvy clients, providing them with a seamless and convenient experience.

As the insurance landscape continues to evolve, embracing technology is not just a competitive advantage; it's a prerequisite for long-term success and customer satisfaction in the industry. By transitioning from paper applications to digital processes, insurance companies can streamline operations, reduce costs, and ultimately provide better service to their clients.